Mike Finnegan

Head of Customer Experience, Wealth & Personal Banking @汇丰

Implementation of the Financial Inclusion and Vulnerability strategy for HSBC UK, delivering industry-leading initiatives such as Survivor Bank and No Fixed Address,\\\\n\\\\nFCA Consumer Duty Programme Director for the UK Wealth & Personal Banking\\\\n\\\\nInception and implementation of the Net Promoter System (NPS) Operating Model for HSBC UK\\\\n\\\\nBusiness owner of key life even journeys including Bereavement and Power of Attorney\\\\n\\\\nBusiness Disability Gold Award 2022, Stonewall Top Employer 2022, Thomson Reuters Stop Slavery Innovation Award 2020, Dementia Friendly Organisation of the year 2019, Bank of the Year for Financial Inclusion 2019.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n