Mike Fillari

About Mike Fillari

Results oriented, process driven Senior Leader. Achieves high levels of quality, excellent customer service while exceeding financial goals. Regularly promoted leader, coach and trainer. Proven turnaround of locations while focusing and developing top grade talent & exceeding goals. • Sales Coaching • Managing Profitability• Budgeting & Forecasting• Proven Leadership Skills• VP level Customer Service• Construction & Repair Management

Experience

1. General Manager

   Leisure Care

   Sep 2023 — Present · Livermore, CA, US

   General Manager / Executive Director at Heritage Estates Livermore, CA. Full service senior living community offering award winning independent living, assisted living, and senior apartments.• Leading department heads and staff in providing top of the line service to our residents while creating a culture of customer service• Conducting audits of all operational functions to ensure compliance• Practicing and ensuring company\'s policies and licensing regulations are followed• Providing monthly financial analysis and preparing reporting package• Development of annual business plan and budget• Maintaining building and assets in accordance with operating standards• Lead development, sales coaching, and updating of sales plans

Skills

• Customer Satisfaction
• Training
• Golf
• New Business Development
• Catering
• Income Statement
• Wedding Planning
• Opening Hotels
• Food & Beverage
• Customer Service
• Sales
• Restaurant Management
• Pre-Opening
• Process Scheduler
• Hospitality
• Event Planning
• Restaurants
• Culinary Skills
• Leadership
• Menu Development
• Property Management Systems
• Yield Management
• Management
• Team Building
• Recruiting
• Convention Services
• Marketing
• Inventory Management
• Account Management
• Revenue Analysis
• Hotels
• Event Management
• Meeting Planning
• Rooms Division
• Budgets
• Food
• Food Service
• New Restaurant Openings
• Hotel Management
• Purchasing