Mike Falco
- Role
- Technical Advisor Director at Infinidat
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Mike Falco
Mike is an accomplished Global Services and Global Customer Experience Leader with over…
Experience
Technical Advisor Director
Sep 2016 — Present
Direct and drive continuous improvements to the the \"Customer Experience\" by aligning people, process and technology to our customers requirements. Deliver \"Critical Response\" and \"Escalation Management\" using ITLI based processes that assist the Customer to transition from incident management to problem mitigation Collaboration with Global Support to evaluate or design the proper workflows that meet the needs of the Customer. Direct a large team of dedicated Technical Account Managers and ensure they are \"Operating at Scale\". Attract and hire highly skilled individuals to perform \"Technical Account Management\" across the Enterprise Cloud Storage and Data Protection industry. Collaborate with HR to ensure the business supports the proper growth-path and career-path for the employee. Maintain a portfolio of Customer facing KPI\'s used to illustrate the value Infinidat brings across their IT infrastructure.
Skills
- Nas
- Enterprise Software
- Program Management
- Cloud Computing
- Troubleshooting
- Virtualization
- Vmware
- Enterprise Architecture
- People Management
- Disaster Recovery
- Customer Service Operations
- Storage Virtualization
- Storage Area Networks
- Network-Attached Storage (Nas)
- Operations Management
- Organizational Effectiveness
- Iscsi
- Itil
- Budget Management
- Drive Results
- Data Center
- Leadership
- Managed Services
- Netapp
- Partner Management
- Networking
- Servers
- Diversity & Inclusion
- Business Continuity
- Storage
- Computer Hardware
- Storage Solutions
- Talent Management
- Solution Selling
- Symmetrix
- Pre-Sales
- Storage Area Network (San)
- Sales Enablement
- San
- Raid
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