Mike Dolan

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE DOLAN

A motivated, experienced and successful IT professional, with an honours degree in Computing Science. With a strong technical background, I have continued to develop myself professionally and I have a proven track record of developing successful relationships with both clients and colleagues at all levels within an organisation. I am currently working as an Enterprise Services Engineer at Tanium. I have worked for over 25 years within the IT industry, working with clients across multiple sectors including manufacturing, media and advertising, pharmaceutical, financial and government. During my previous employment in IBM I was recognised as a technical leader and I helped define architectural and technical best practices which were implemented across clients globally. I also previously served on the IBM UK & Ireland Technical Council and also held the post of Global SME for IBM Imaging Solutions. I was awarded “Best of IBM 2016” which placed me in IBM’s top 500 technical employees.Key Technical Skills:BigFix/IEM – software distribution, site design, web reporting, relevance, troubleshooting, performance improvements, query, REST API and automationActive Directory – computer and user management, Group Policy design and troubleshootingAutomation and scripting – development of quick solutions using different languages e.g. PowerShell, Python, Batch, VBScript, VBA, HTA.General IT skills – Office, Encryption, endpoint management, SQL, Networks, MacOS.Endpoint management related technologies – Anti-virus (multiple vendors), encryption, SCCM, IntuneOther skills:Design, Solutioning, Implementation, Support, Analysis, Problem Determination, Root Cause Analysis, Incident Management, Mentoring, Knowledge Sharing, Technical Support, Presenting, Reporting, Scripting, and Process Automation, Agile.