Mike Croft

About Mike Croft

As a dynamic and growth-focused business strategist, I have extensive experience…

Experience

1. Director of Operations

   Oakview Dermatology

   Feb 2023 — Present · Athens, OH, US

   Direct multi-site operations across 10 locations, including front desk services, call center functions, medical records, referrals, and marketing to elevate patient engagement. Create data-driven decision-making processes by integrating key performance indicators (KPIs) to refine scheduling efficiency, patient satisfaction tracking, and referral management. Strengthen team collaboration by fostering a unified culture to streamline communication and exceed service expectations.Highlights of accomplishments in this role include:• Trained and mentored an operations team, introducing leadership tiers such as lead and co-lead roles to enhance efficiency and operational structure.• Executed outsourcing of referral processing to the Philippines, attaining a net gain of 9% of scheduled referrals (613 total).• Spearheaded the highest referral volume in company history, exceeding 10K annual referrals by restructuring processes and capitalizing on patient accessibility.• Secured 2K+ patient enrollments, achieved a 12% adoption rate, and minimized billing inefficiencies by launching the organization’s most successful autopay system.

Education

• Radford University

  BS, Recreation Management

  1995 — 1999

• Virginia Commonwealth University

  MS, Sports Management

  2002 — 2003

Skills

• Sports
• Program Development
• Event Planning
• Grant Writing
• Volunteer Management
• Product Marketing
• Staff Development
• Staff Management
• Mentoring of Staff
• Problem Solving
• Budgeting
• Scheduling
• Public Speaking
• Budgets
• Event Management
• Fundraising
• Social Networking
• Program Management
• Recreation
• Marketing