Mike Cort

Head of Operations @Mobius Networks Limited

Leicester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2015 — Present

Head of Operations @Mobius Networks Limited

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Driving Operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation

SKILLS

Stakeholder ManagementTeam LeadershipAnalysisIncident ManagementVendor ManagementSlaProgram ManagementCustomer Relationship Management (Crm)Service ManagementIT Service ManagementChange ManagementService ImprovementSoftware DocumentationManagementStrategyService DeliveryBusiness AnalysisIT StrategyLeadershipProject DeliveryOutsourcingIntegrationProject Portfolio ManagementProcess ImprovementCrmItil

ABOUT MIKE CORT

An experienced Operations and Customer Services Manager with proven success in building and maintaining supplier and customer relationships within the Private and Public sectors. An experienced Team Leader, with the ability to manage performance and motivate staff on an individual and team level. Skilled in managing and mentoring team colleagues in order to identify innovative and appropriate customer focused solutions. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Able to effectively manage workloads and project capabilities in order to meet SLAs and deadlines.Specialties: Strong analytical troubleshooting approachFully trained and certified using ITIL v2 and v3 (Best Practise framework for IT Service Mgt)Ability to write Standard Operating Procedures, create SLAs and other documentationStrong awareness of available and upcoming technology to aid solution making

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Mike Cort — Head of Operations at Mobius Networks Limited in Leicester, GB | Unifers