Mike Cooke
Head of IT Service Availability @Lloyds Banking Group
Dartford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2015 — Present
Head of IT Service Availability @Lloyds Banking Group
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Mike now runs the IT Service Availability function for Lloyds Banking Group. This function is responsible for Incident Management, Problem Management,Asset and configuration management, Change Management, Service Introduction, Service Reporting and the governance and planning of weekend implementation events. The remit of the team covers all IT systems run on behalf of Lloyds and the companies we provide IT services for.
EDUCATION
1984 — 1987
Farnborough sixth form collage
A levels (maths and computing), A levels
SKILLS
Operational RiskIsebBankingRisk ManagementDisaster RecoveryIntegrationProject DeliveryService DeliveryChange ManagementPrince2Release ManagementIT Service ManagementIncident ManagementItilProblem ManagementService ManagementService ImprovementTechnical SupportGovernanceStakeholder Management
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