Mike Cooke

Head of IT Service Availability @Lloyds Banking Group

Dartford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2015 — Present

Head of IT Service Availability @Lloyds Banking Group

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Mike now runs the IT Service Availability function for Lloyds Banking Group. This function is responsible for Incident Management, Problem Management,Asset and configuration management, Change Management, Service Introduction, Service Reporting and the governance and planning of weekend implementation events. The remit of the team covers all IT systems run on behalf of Lloyds and the companies we provide IT services for.

EDUCATION

1984 — 1987

Farnborough sixth form collage

A levels (maths and computing), A levels

SKILLS

Operational RiskIsebBankingRisk ManagementDisaster RecoveryIntegrationProject DeliveryService DeliveryChange ManagementPrince2Release ManagementIT Service ManagementIncident ManagementItilProblem ManagementService ManagementService ImprovementTechnical SupportGovernanceStakeholder Management

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Mike Cooke — Head of IT Service Availability at Lloyds Banking Group in Dartford, GB | Unifers