Mike Cholak
Group Vice President & General Manager - VOC Solutions at Concentrix
- Role
- Group Vice President & General Manager - Voc Solutions at Concentrix
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Mike Cholak
Experienced Business Leader with a demonstrated history of working in the Customer…
Experience
Group Vice President & General Manager - Voc Solutions
Oct 2018 — Present
Providing industry leading and best in class high value Customer Experience solutions. Including:World class Voice Of the Customer and Customer Feedback solutions that combine enterprise VOC software and truly value added VOC services that drive outcomes and deliver on the promise of VOC ROI.Customer Experience Consulting services to help clients design, map, analyze, and optimize the customer experience in an increasingly complex digital world.Additional Advanced analytic solutions that include analytic technology based services (Speech & Text analytics), advanced statistical solutions, and customer research services.
Education
Miami University
Bachelors
University of Cincinnati Carl H. Lindner College of Business
MBA
Skills
- Marketing Research
- Lead Generation
- Vendor Management
- Customer Acquisition
- Outsourcing
- Bpo
- Speech Analytics
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Strategy
- Executive Management
- Solution Selling
- Call Center
- Product Management
- Forecasting
- Segmentation
- Contact Centers
- Competitive Analysis
- Customer Experience
- Process Improvement
- Start-Ups
- Leadership
- Market Research
- Analytics
- Business Process Improvement
- Go-to-Market Strategy
- Customer Insight
- Team Management
- Financial Services
- Crm
- Sales Operations
- Professional Services
- Customer Service
- Customer Satisfaction
- P&L Management
- Customer Relationship Management (Crm)
- Strategic Partnerships
- Market Analysis
- Call Centers
- Business Development
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