Mike Capener
Training Specialist @UK Shared Business Services Ltd (UKSBS)
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WORK HISTORY
Training Specialist @UK Shared Business Services Ltd (UKSBS)
EDUCATION
Oxford Brookes University
Bachelor of Arts (B.A.), Youth and Community Work with Applied Theology
Oxford Brookes University
JNC Professional Youth and Community Work
SKILLS
ABOUT MIKE CAPENER
I’m a Business Change & Transformation Consultant with 10+ years’ experience delivering global ERP, finance, systems, and process transformation across sectors including technology, education, and non-profits. I specialise in enabling adoption, embedding sustainable change, and building workforce capability — ensuring transformation programmes deliver measurable results.My expertise spans finance transformation, customer service operations, systems integration, and logistics enablement, giving me a holistic view of how change impacts people, processes, and performance.Key strengths include:Driving ERP & Finance Transformation adoption (achieving up to 95% user adoption within three months and 98% compliance with new processes)Leading change strategies, stakeholder engagement, and readiness assessments across global rolloutsDelivering adoption and training strategies for customer service, systems, and logistics functions, reducing resistance and accelerating confidenceDesigning digital, blended, and behavioural learning solutions that cut onboarding time by up to 30%Partnering with senior leadership to embed cultural and behavioural change, saving time and reducing operational riskI combine deep expertise in change management and enablement with a strong background in customer service delivery, systems training, and logistics adoption, making me uniquely positioned to drive both transformation outcomes and long-term capability building.Currently open to contract and permanent opportunities in Business Change, ERP/Finance Transformation, and Adoption Enablement roles within consulting firms and corporates.
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