Mike Burns
- Role
- Senior Vice President Network Operations at Charter Communications
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Vice President Network Operations
May 2016 — Present · Austin, TX, US
Created national NOC model following merger and transitioned 11 NOC\'s into two national NOC\'sManaged 24x7 NOC Operations for 31+ million customer network including surveillance, incident management, break-fix, RCA, change management and major event incident command (e.g. SuperBowl, hurricane, wildfire response)OSS Ecosystem transformation and management including ticketing system, fault/alarm management, knowledge management, inventory, observability and workflowDevelopment and management of AIOPs (AI/ML driven) ecosystem including advanced correlation, causation, anomaly detection, orchestration and network self-healing (autonomous network)Created and managed reporting, metrics and data insights functions to support key network KPI\'s and customer driven insight development.
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