Michael Buelow

About Michael Buelow

EXECUTIVE SUMMARY: A highly proficient and collaborative executive with a track record of spearheading innovation, enhancing relationships, and elevating performance aligned with the organization’s business and financial goals. Expertise includes leading the strategic execution of enterprise technology and growth initiatives through business-led approaches and cross-functional partnerships. A trusted advisor, committed to fostering emerging industry trends, driving revenue opportunities, prioritizing operational efficiency, and implementing risk management practices. LEADERSHIP IMPACT AND SELECTED CAREER ACCOMPLISHMENTS:• Strategic Execution & Operational Excellence: Successfully executed technology and data programs aligned to business objectives. Led technical operations and process optimization initiatives, driving 30% sales growth and reducing costs by $5M through operational efficiencies, including vendor rationalization, legacy platform elimination, streamlined processes and headcount reductions.• Team Leadership & Performance Improvement: Led and developed domestic and international teams in technology, data and client insights of 50 increasing project delivery output by 49% by implementing Srumban, a hybrid project management framework, and improved “Same-Day” case resolution from 82% to 91% through self-service knowledge management and process enhancements.• Data Governance & Insights: Led the Data Governance and Insights team improving data quality and developing enterprise analytics and visuals, enhancing business and client insights through the integration of new technology and AI tools. Led the development and implementation of an advanced revenue intelligence solution to advance sales forecasting accuracy, reduced sales cycle times and automate client whitespace opportunities for effective account planning. • Risk Management & Relationship Building: Reduced operational risk by implementing and executing upon Fiserv’s Global Cybersecurity and Technology policies including asset management, project, development and delivery, security configuration, reliability and recovery, identity and access management, data protection, vulnerability management and incident management. Improved and enriched client, vendor and internal relationships through various cross-functional operational and insight initiatives.

Experience

1. Vice President Technology and Data & Vice President Client Insights

   Fiserv

   Jan 2021 — Present · Brookfield, WI, US

   Accountable to the Chief Revenue Officer and Chief Operating Officer for the execution of the organization’s technology and data programs aligned with business objectives and outcomes• Led technical operations, optimized process and analytical improvement initiatives, driving the organization’s growth of 30% over three years on $2.4B of annual sales• Develop domestic and international teams of 22 in technology and data and 25 in client insights• Reduced costs by $5M through operational efficiencies, including the reduction of vendors, elimination of legacy platforms, streamlining processes, and optimized headcount• Lead the Data Governance and Insights team that improves data quality and builds enterprise analytics and visuals for enhanced business and client insights; engage new technology, AI tools, and resources to elevate user productivity• Implemented a Revenue Intelligence solution, advancing the organization’s ability to forecast sales more accurately and timely, reduce sales cycle times, and automate client whitespace opportunities• Reduced operational risk through executing upon Fiserv’s Global Cybersecurity and Technology policies including asset management, development and delivery, security configuration, reliability and recovery, identity and access management, data protection, vulnerability management and incident management• Driving executive-sponsored initiatives, including the Relationship Management Portal & Scorecard, Enterprise LTR Response, Voice of Client Feedback, Inquiry Management, Market Research, and Global Sponsorship, to grow and improve client relationships and satisfaction• Partner with HR on hiring and onboarding top talent for the organization and finance for financial forecasting and planning • Cultivate strong relationships with vendors and run the contract management and negotiations in partnership with Legal & Sourcing• Active member of the Young Professionals Council (YoPro) and the Military Leadership Council ERGs

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration - MBA

• University of Wisconsin–Oshkosh

  Bachelor of Science - BS