Mike Buelow

Experience

1. Vice President of Technology

   Fiserv

   Jan 2019 — Present · Brookfield, WI, US

   Functions as a key member of the organization and works closely with marketing, sales, account management, business operations, finance and corporate departments to build, deploy and optimize the organization\'s enterprise customer relationship management (CRM) and sales technology strategy • Creates, manages and maintains the enterprise sales technology roadmap • Aligns the business organization’s goals and objectives to technology initiatives • Provides thought leadership and consultative advice by applying business knowledge and experience to improve business process and client insight • Leads and participates on various governance and council committees including program/project management, change management, master data management, account management, product management, analytics, and information security • Creates, maintains and analyzes key performance indications to measure program effectiveness, performance and business results • Provides leadership and direction for the installation, development, delivery, support and proper use of CRM and sales technology solutions to expedite the execution of key sales activities and increase sales productivity • Evaluates new vendors and tools, leads the information security and contracts agreement review process and manages the overall vendor relationship post implementation • Carries out supervisory responsibilities and processes including planning, assigning, directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems; Assesses, develops and increases associate talent and skills • Serves the role of Information Security Officer to communicate and enforce information security and computing policies, is the focal point and liaison for security incidents and is an active participant of the information security working group

Education

• University of Wisconsin Oshkosh

  Bachelor of Science, Microbiology and Chemistry

  1995 — 1999

• Keller Graduate School of Management

  Masters, Business Administration and Finance

  2000 — 2002