Mike Brown

Director of Attractons Operations @Silver Dollar City Parks & Resorts

Springfield, MO, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2017 — Present

Director of Attractons Operations @Silver Dollar City Parks & Resorts

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Oversee safe and efficient operations of multiple properties and business units. Develop, implement, and monitor operations, capital budgets, and inventories. Drive revenue and controlling expenses. Analyze business processes and challenging issues to support KPI reporting. Generate energy and stability by training, mentoring, coaching, and evaluating direct reports. Shape a productive environment by developing qualied Supervisors, Managers, and Team Leads; able to maintain a 70% promotion rate. Develop and implement training procedures, manuals, and business reporting metrics. Assist in development and implementation of strategic and long-range plans. Positively impact operations and ensure a quality guest experience in close partnership with Human Resources, Marketing, Finance, and Safety Departments.

EDUCATION

1994 — 1999

Missouri State University

B.S., Psychology

SKILLS

Marketing StrategyFacebookManagementPublic SpeakingRetailMicrosoft OfficeContract NegotiationMarketingProcess SchedulerProblem SolvingPlanningResearchSocial MediaCustomer RelationsEvent ManagementEvent PlanningTime ManagementOperations ManagementMerchandisingRecruitingPublic RelationsHiringPowerpointSupervisory SkillsBudgetingSocial Media MarketingInventory ManagementProject PlanningLeadershipOutlookSocial NetworkingWaterStrategic PlanningBudgetsLeadership DevelopmentCustomer ServiceTeam BuildingMicrosoft WordHospitalityFood & Beverage

ABOUT MIKE BROWN

As the Director of Attractions/Operations at Silver Dollar City, I oversee the safe and…

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