Mike Brown

About Mike Brown

As the Director of Attractions/Operations at Silver Dollar City, I oversee the safe and…

Experience

1. Director of Attractons Operations

   Silver Dollar City Parks & Resorts

   May 2017 — Present

   Oversee safe and efficient operations of multiple properties and business units. Develop, implement, and monitor operations, capital budgets, and inventories. Drive revenue and controlling expenses. Analyze business processes and challenging issues to support KPI reporting. Generate energy and stability by training, mentoring, coaching, and evaluating direct reports. Shape a productive environment by developing qualied Supervisors, Managers, and Team Leads; able to maintain a 70% promotion rate. Develop and implement training procedures, manuals, and business reporting metrics. Assist in development and implementation of strategic and long-range plans. Positively impact operations and ensure a quality guest experience in close partnership with Human Resources, Marketing, Finance, and Safety Departments.

Education

• Missouri State University

  B.S., Psychology

  1994 — 1999

Skills

• Marketing Strategy
• Facebook
• Management
• Public Speaking
• Retail
• Microsoft Office
• Contract Negotiation
• Marketing
• Process Scheduler
• Problem Solving
• Planning
• Research
• Social Media
• Customer Relations
• Event Management
• Event Planning
• Time Management
• Operations Management
• Merchandising
• Recruiting
• Public Relations
• Hiring
• Powerpoint
• Supervisory Skills
• Budgeting
• Social Media Marketing
• Inventory Management
• Project Planning
• Leadership
• Outlook
• Social Networking
• Water
• Strategic Planning
• Budgets
• Leadership Development
• Customer Service
• Team Building
• Microsoft Word
• Hospitality
• Food & Beverage