Mike Brady

About Mike Brady

Strategic partnerships and customer success leader with 10+ years of experience driving growth for global real estate, hospitality, and technology brands. I’ve led programs that connect iconic companies with new revenue opportunities — from launching enterprise integrations and referral platforms across the top brands in the global real estate industry, to scaling partnership initiatives for Travel + Leisure Co.Blending creative marketing strategy with operational precision, I specialize in turning complex, cross-functional goals into measurable outcomes — onboarding, retention, and expansion. Known for my calm, personable leadership style, I thrive at the intersection of brand experience and technology, helping teams build relationships that last and deliver results that matter.Now focused on leveraging this background to help growth-stage or enterprise tech organizations elevate customer success, partnerships, and go-to-market impact.

Experience

1. Director of Customer Success

   Immobel Global Real Estate Technology

   Nov 2024 — Present · New York, NY, US

   As Director of Customer Success, I lead Immobel’s global partnership and onboarding strategy for enterprise clients, spanning brands such as Sotheby’s International Realty, Century 21, Coldwell Banker, Corcoran, Better Homes and Gardens, and ERA. My work focuses on implementing scalable frameworks for customer engagement, managing enterprise-level integrations, and aligning cross-functional teams to enhance platform adoption and retention across 100+ markets worldwide.I partner closely with brand leadership to design and launch tailored referral portals and brand-specific microsites that strengthen lead conversion and global referral visibility. Collaborating with product, marketing, and engineering teams, I help shape new SaaS tools and features that elevate agent experience and customer satisfaction. Acting as a strategic liaison between Anywhere’s franchise brands and Immobel’s internal teams, I ensure goals remain aligned, KPIs are met, and our clients receive measurable value from every interaction.

Education

• Rutgers University

  B.A., Communications: Journalism & Media Studies

Skills

• Press Releases
• Adobe Audition
• Google Adwords
• Social Media Marketing
• Marketing
• Adobe Acrobat
• Video Production
• Audio Editing
• Google Analytics
• Public Relations
• Photoshop
• Sem
• SEO
• Video Editing
• Writing