Mike Bowling
Chief Revenue Officer (CRO) at ContactUS Communications
- Role
- Chief Revenue Officer (CRO) at Contactus Communications
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Mike Bowling
Sales and Marketing Executive with 20+ years of experience in the BPO/Contact Center outsourcing industry. I work closely with companies in the Telecom/Cable/Wireless, Catalog/Retail, and Banking/Financial Service industries and with a variety of Business-to-Business clients to determine how outsourcing their customer care, accounts receivable management, sales, and/or lead generation initiatives will add value to their bottom line by providing flexible contact center solutions from 11 domestic, near-shore, and offshore locations.Specialties: Contact Center Outsourcing ConsultationGrowth Strategies Revenue Enhancement ProgramsTelecom/Cable, Catalog/Retail, Financial Services
Experience
Chief Revenue Officer (CRO)
Jun 2021 — Present
ContactUS provides traditional Omni-channel BPO contact center outsourcing solutions (sales, care, technical support) and cloud-based Omni-channel contact center software (MotionCX) from four domestic locations and in eleven work-from-home states (near-shore coming soon). A true omni-channel partner, we not only provide support via phone/email/chat and SMS text, but also guide our clients through the digital transformation process by introducing AI/Bots, analytics, conversational IVR, and other tools (where appropriate) to significantly reduce overall costs while delivering a true lift to sales revenue, customer satisfaction, and first call resolution.
Education
University of Baltimore
M.B.A., Marketing
1993 — 1998
Towson University
B.S., Marketing
1989 — 1991
Skills
- Contact Center Outsourcing
- Sales Growth
- Revenue Enhancement Programs
- Onshore to Offshore or Near-Shore Migration
- Telecom Acquistion & Retention
- Business-to-Business Pipeline Development
- Telecommunications
- Sales Process
- Contact Centers
- Outsourcing
- Bpo
- Lead Generation
- Call Centers
- B2b
- Customer Service
- Nearshore
- Program Management
- Call Center
- Inbound Marketing
- Account Management
- Telemarketing
- Customer Retention
- Customer Experience
- Financial Services
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