Mike Betancourt
Customer Success Director @UPS
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WORK HISTORY
Customer Success Director @UPS
I lead a customer success team to form strategies that enhance retention, satisfaction, and long-term customer growth across East Tennessee.• Partnering with brands to identify business goals and align product solutions that maximize ROI and operational efficiency.• Leading data-driven customer engagement initiatives to strengthen loyalty and improve adoption of key offerings.• Collaborating cross-functionally with sales, product, and operations teams to ensure seamless customer experiences and proactive support.• Utilizing analytics and feedback systems to forecast customer needs, identify growth opportunities, and refine success metrics.• Coaching and mentoring team members on customer-centric best practices that elevate service and sustain revenue performance.• Supporting digital transformation and modernization efforts that redefine the department’s approach to sales and success management.• Maintaining strong territory performance through a balance of customer advocacy, consultative strategy, and business development.
EDUCATION
Bob Jones University
Biblical Studies (BA)
Union University
Master of Business Administration - MBA
The Southern Baptist Theological Seminary
Master of Divinity - MDiv
ABOUT MIKE BETANCOURT
My goal is differentiation; specifically, differentiation from my competition, and I have…
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