Mike Begala
General Manager Service North America @Casio America, Inc.
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WORK HISTORY
General Manager Service North America @Casio America, Inc.
Rockaway, NJ, US
Responsible for all Post Sales Support for the Casio portfolio of products in Canada, US and MexicoRealized $390k annual savings from call center consolidationDesigned and launched new RingCentral phone platformImproved support logistics in Canada and Mexico to improve customer satisfactionFull P&L Responsibility for the North American Repair and Parts operationsIntegration of Magento Sales, JDE, Product Registration into Zendesk Agent Interface
EDUCATION
Indiana Institute of Technology
Bachelor of Science Business Administration (BSBA)
The Krannert School at Purdue University
Executive MBA
ABOUT MIKE BEGALA
I enjoy working with companies that are poised for growth and need experience in scaling…
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