Mike Barry
Customer Success Manager @ KnowBe4 | Client Onboarding and Advocacy
- Role
- Customer Success Manager at KnowBe4
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Mike Barry
With over five years of experience in customer success, I am passionate about delivering…
Experience
Customer Success Manager
Oct 2022 — Present
Daily implementation and onboarding calls with all IT personnel to ensure successful kickoff to security training.• Collect customer feedback while building out their security and compliance training consoles via screen share.• Ensure healthy advocacy efforts for the company by encouraging additional products to be added to all subscriptions.• Build and foster relationships by problem solving technical issues quickly and right the first time.• Currently keeping open communication with 450+ customers on the channel platform.• Work with their partners and resellers to help ensure successful use of products over the duration of their subscription. • Handle all renewals through our purchasing process to ensure price standards are met and the end user is satisfied.• Daily campaign calls with customer base reviewing reporting from previous phishing campaigns and troubleshooting issues on the console.
Skills
- Social Networking
- Customer Service
- Time Management
- Social Media
- Management
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Leadership
- Training
- Event Planning
- Public Speaking
- Microsoft Word
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.