Michael Banda
VP of Customer Experience | Driving End-to-End CX Strategy, Retention, and Operational Excellence
- Role
- Vice President of Customer Experience at Ripple Fiber
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Banda
A Customer Experience leader, recognized for spearheading transformative change and elevating customer experiences. I excel in data interpretation, particularly from Voice of the Customer data, turning insights into actionable strategies. My leadership spans various roles, from Contact Center Management to overseeing claims teams, always with a focus on collaboration and innovation. My strengths lie in utilizing metrics like NPS for data-driven decisions, leading teams with purpose, and consistently improving customer satisfaction.
Experience
Vice President of Customer Experience
May 2025 — Present
Education
Wheaton College Massachusetts
Bachelor of Arts (BA), Economics
2001 — 2005
Skills
- Insurance
- Claim
- Property & Casualty Insurance
- Customer Service
- Liability
- Claims Management
- Commercial Insurance
- General Insurance
- Claim Investigation
- Property Damage
- Legal Liability
- Leadership
- Microsoft Excel
- Casualty Insurance
- Claims Handling
- Liability Analysis
- Claims Resolution
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