Mike Aronson
Sr. Manager, Call Center Technology, at Encore Capital Group
- Role
- Sr Manager, Process Excellence at Midland Credit Management
- Location
- Albany, MN, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Sr Manager, Process Excellence
Present
Education
Buena Vista University
Bachelor of Arts (B.A.), Arts Management, Music
1993 — 1997
Skills
- Employee Engagement
- Workforce Management
- Team Leadership
- Transition Management
- Performance Management
- Financial Services
- Crm
- Service Delivery
- Business Analysis
- Customer Experience
- Coaching
- Contact Centers
- Executive Management
- Operations Management
- Call Center
- Credit Cards
- Business Development
- Call Centers
- Business Process Improvement
- Risk Management
- Team Management
- Process Improvement
- Leadership
- Analysis
- Cross-Functional Team Leadership
- Relationship Management
- Outsourcing
- Program Management
- Change Management
- Strategy
- Management
- Team Building
- Predictive Dialers
- Bpo
- Help Desk Support
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Vendor Management
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