Mike Anderson

WORK HISTORY

EDUCATION

ABOUT MIKE ANDERSON

Personal Profile I am a real driver of people and lead by example in everything I do. Customer service has always been my prime focus and I have led a team to deliver top of the table results in successive years led through mystery shopper programs. Delivering on key performance Indicators is a big priority to me and I have been measured on up to six with a high rate of Success. People Development has also been a major part of my role and crucial to my success and that of the company. 20 had been internally promoted by me, which offers succession planning and saved on external recruitment costs. Experience & preference for my next Role I have been in retail now for 30+ Years & worked my way up to regional manager. I have life experience and a proven track record in delivering top of the table performances on sales, budgets and staff development. In the Last 5 Years to further my development I have been on several courses: Situational Leadership 2, Crucial Conversation & The 7 Habits. This along with several other workshops to help develop and vary my skill set. Skills I have a very varied skill set that includes: Strong leadership skills - Ability to adapt as needed,with very good feedback in the past through 360 feedback from my direct reports, peers and manager. Delegation - good ability to assign the right task to the most suitable person. I will lead by example when needed. Staff motivation & development - Always treat people as I would like to be treated. I have a good team ethic and demand the very best from my team. Decision making - Happy to make tough decisions and be accountable. Conflict management - I have good people skills and I have been used over the years as a mediator on several occasions. Teamwork - I am used to working alone, however work well within a team. Specialties: Strong Leadership skills - Completed Situational Leadership. Good Negotiation Skills - Completed Crucial Conversations. Good People Skills - Completed 7 Habits.