Michael Espinoza
Vice President of Customer Service @Charter Communications
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WORK HISTORY
Vice President of Customer Service @Charter Communications
Senior leader supporting all efforts within the customer service organization supporting chat operations. Leading, supporting, and enhancing the customer experience amongst 600 support agents, HR, leadership, and support staff. Supporting the customer experience through tools and technology. AI, Chat Bots, Chat Support platforms, to include the governance of these technologies.
EDUCATION
University of Phoenix
Bachelor, Business Management
University of Phoenix
MBA, Business Administration
ABOUT MICHAEL ESPINOZA
Solutions-focused professional with progressive senior management experience combining strong operating, sales, and customer service expertise, with new process integration talents. A leader with global perspective, drive, and attitude with the ability to analyze performance of business operations to create and implement internal control systems and apply principles to streamline business processes. A professional that responds to challenges with confidence, resiliency, and focus; driven by challenge and the opportunity for growth. Adept at forging strong relationships with leaders, building high performing teams and leading change initiatives.
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