Mikayla Ferrara
CSS at Ticketmaster
- Role
- Client Support Specialist at Ticketmaster
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Mikayla Ferrara
Passionate about the intersection of sports, entertainment, and technology, I am a dedicated client services professional currently working as a Client Support Specialist at Ticketmaster. With a background in premium ticketing and live event operations, I specialize in providing high-level support to clients across Ticketmaster’s suite of platforms, ensuring seamless event execution and exceptional end-user experiences.I hold a B.A. in Business with a focus in Sports Business from Arizona State University, where I gained hands-on experience in ticketing and event management through roles with Sun Devil Athletics. These early opportunities built the foundation for my career-refining my skills in customer service, problem-solving, and collaboration.In my current role, I support clients through everything from event builds and system optimization to on-site troubleshooting and access control configuration. I take pride in being a reliable partner to organizations across the live entertainment space, working behind the scenes to make sure fans have a smooth and memorable experience.I’m committed to lifelong learning, growth, and making meaningful contributions to the organizations and communities I serve, while continuing to build my career in the live events, sports, and entertainment industry
Experience
Client Support Specialist
Aug 2025 — Present · Nashville, TN, US
Provide frontline support for clients using Ticketmaster platforms including Archtics, TM1 Entry, Host, and Account Manager • Troubleshoot and resolve technical issues related to software, hardware, and ticketing operations • Manage event builds, system updates, and access control setups to ensure seamless event execution • Offer training and best practices to clients to maximize platform functionality and efficiency • Deliver onsite support for live events, ensuring smooth venue operations and exceptional fan experiences • Collaborate cross-functionally to optimize both client satisfaction and operational performance
Education
W. P. Carey School of Business – Arizona State University
Bachelor's degree, Business (Sports Business)
2017 — 2021
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