Mikal Kelaidis
Manager Ii, Trial Experience @HighLevel
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WORK HISTORY
Manager Ii, Trial Experience @HighLevel
Lead and manage the Trial Experience team responsible for onboarding and activating new users during their HighLevel trial• Set strategy and execution standards for trial conversations that blend education, discovery, and conversion• Coach and develop team members on consultative selling, objection handling, and outcome-driven product positioning• Own trial performance metrics including engagement, time-to-value, and trial-to-paid conversionDrive outbound follow-up and re-engagement strategies to increase trial activation and close rates• Partner cross-functionally with Sales, Success, Product, and Enablement to align messaging and improve funnel performance• Serve as an escalation point for complex deal scenarios, plan alignment, and customer objections
EDUCATION
Skyline High School
High School Diploma
Utah State University
Bachelor’s Degree, Multi/Interdisciplinary Studies, Communication and Management
SKILLS
ABOUT MIKAL KELAIDIS
Sales Development Leader with proven success building, scaling, and coaching high-performing SDR teams that exceed quota targets. Recognized for blending data-driven coaching with thoughtful leadership to create accountable, energized team cultures. Skilled at leading the SDR lifecycle (recruiting, onboarding, training, performance management) and driving outbound strategy, inbound conversion, and demo-setting. Thrive in growth-stage, high-output environments where scaling repeatable success, optimizing processes, and building future Account Executives is the mandate.
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