Mikaelya Coffee
Product Management
- Role
- Product Governance Manager, AVP at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Mikaelya Coffee
Project and product professional
Experience
Product Governance Manager, AVP
Jun 2023 — Present · Tampa, FL, US
Maintained certification approval rate of 97-99% monthly for D&I products in the system utilized by our sales and coverage partners•Ensured target dates were met for both global and country Product Approvals for all D&I products annually•Coordinated the collection of monthly KPIs and quarterly D&I data for quarterly business reviews•Performed research on Overdraft queries that come in from the cluster and country teams•Coordinated monthly process to identify inactive, overdrawn client accounts that need to be restricted to prevent overdrafts from accruing further and subsequently written off if unfunded•Proposed a semi-automated process improvement to create a systemic audit trail and track approvals / confirmations increasing efficiency and reducing risk•Facilitated preparation calls with the global team to ensure we had all relevant documentation needed for the 2024 OCC exam for D&I•Standardized all North American adjustment data into Tableau with Operations Team to establish MoM trends•Identified a gap in reporting adjustments across all clusters in the second half of 2024 resulting in a escalation of over $12M in adjustments
Education
University of Florida
Bachelor of Science, Psychology
2006 — 2010
University of Florida
Master of Business Administration (MBA)
2015 — 2017
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