Mihir Agrawal
Delivery Manager at Wipro Technologies
- Role
- Senior Delivery Manager at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Mihir Agrawal
IT Leader | Program & Delivery Manager | Digital Transformation | Agile & …
Experience
Senior Delivery Manager
Dec 2010 — Present · Pune, IN
Program Management, Service Delivery, Project Management, Development Projects, Automation, Operations, Contracting / Financials, Scrum ManagementManaging customer and expectations by coordination and communication.Cost effective & quality solution with seamless deliveries by meeting SLAs, KPIs, expectations, observations.Cost management using multiple levers like Automation, Cross Skilling, Resource Cost Optimization, Service Improvements, Reusability, Business Process Improvements, Competency Management & Many more.Involved in planning strategies for organization growth; along with setting up processes and tools.Understanding client business operations & objectives and workflow analysis to design the solutions.Closed coordination with client / business to ensure zero production downtime and expected operational efficiency for business to execute their operations resulting customer growth.Regular reviews with stakeholders, Risk management, Escalation handling, planning, trackingAdhering to SLAs & managing cost-effective operations.Planning, scheduling and coordinated with internal & external partners to ensure seamless delivery as per the defined technical & functional solutions.Conceptualizing and implement strategies for growth of business opportunities and achieve consistent profitability and bottom-line profitability through effective program management.Developing baselines while monitoring and controlling services with respect to cost, time and quality compliance to ensure satisfactory execution.Knowledge transition and end-to-end service management of entire site.Capacity management, demand management, run, change, operations, financials, contract management, etc
Education
The Maharaja Sayajirao University of Baroda
Master of Computer Applications - MCA
1995 — 1998
The Maharaja Sayajirao University of Baroda
Bachelor of Science - BS
1991 — 1995
Rosary School, Vadodara, India
SSC
1988 — 1988
Rosary School, Vadodara India
HSC
1990 — 1991
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