Mihir Savla

Guest Service Agent Night Auditor Relief Mod @Sandman Hotel Group

Vancouver, BC, CA

Demonstrated flexibility in managing AM, PM or Night Audit shifts, ensuring seamless hotel operationsand operated over OPERA; Property Management System with ease, working over more than 600hours.• Efficiently facilitating Check Ins and Check Outs averaging to about 200 – 300 guests every shift, alsomanaged the position of bell person during group arrivals.• Maintained accurate cash floats and managed debit transactions averaging per shift,ensuring precise financial reconciliation and compliance with hotel policies.• Conducted courtesy calls to loyalty program members and high-tier guests to ensure satisfaction, addressconcerns promptly, and enhance the overall guest experience with the cooperation of housekeepingmaintaining an efficiency of +90.00%.• Reviewed pre-paid transactions and ensured accurate OTA reports during night audits, while managingtransactions exceeding per shift with precision and compliance.• Covered over 15 emergency shifts to ensure smooth operations of the hotel.• Recognized as Employee of the Month 3times, twice consecutively, once during probation, for exceptional and recently in 2025performance and dedication to guest service excellence.• Consistently received 5star reviews on Google for exemplary service and hospitality.