Mihir Pawar
Field Service Engineer at Philips
- Role
- Field Service Engineer at Philips
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mihir Pawar
Experienced Field Service Engineer with a demonstrated history of working in the hospital…
Experience
Field Service Engineer
Sep 2018 — Present · Mumbai, IN
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO for Allura Xper and Azurion Cathlab systems, Hemodynamics systems, Spectranetics Excimer LASER & Philips LASER Systems and Mobile Surgery systems.Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs like Time to System Up (TTSU), First Visit Fix (FVF), Net Promoter Score (NPS), True Reachability (TR), One-Part Fix (OPF) for all assigned accounts. Ensuring service process is implemented effectively.Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
Skills
- Management
- Teamwork
- C
- C
- Manufacturing
- Matlab
- Microsoft Excel
- Microsoft Word
- Leadership
- Powerpoint
- Public Speaking
- Automation
- Microsoft Office
- Computed Tomography
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