Mihir Khot
Account Success Manager
- Role
- Account Manager at Collabera
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mihir Khot
An MBA building and managing strategic partnerships and driving digital transformations…
Experience
Account Manager
Jan 2022 — Present
Built and maintained long-term client relationships, ensuring high engagement and satisfaction.• Acted as a trusted advisor, proactively addressing client challenges and aligning solutions with business objectives.• Conducted regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions to ensure smooth project execution.• Heavily focused on Client Advocacy & Retention• Provided insights to internal teams based on customer feedback, pain points, and usage patterns to optimize services.• Spearheaded strategies to enhance customer experience, minimize churn, and strengthen retention.• Business Growth & Value Optimization: Helped clients maximize ROI from implemented solutions through best practices, training, and proactive support.• Identified expansion opportunities within existing accounts based on client needs and data-driven insights.• Negotiated contract renewals, ensuring continued success and partnership growth.• Increased client retention rates by ensuring alignment between customer needs and delivered solutions.• Recognized for exceptional customer engagement and account management through multiple internal awards.• Client Insights & Feedback: Acted as a liaison between clients and internal teams, ensuring seamless communication and project delivery.
Education
Savitribai Phule Pune University
Bachelor of Science - BS
Symbiosis Institute of Management Studies
Master of Business Administration - MBA
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