Mihir Dabhi
Customer Operations Team Member @McDonald's
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WORK HISTORY
Customer Operations Team Member @McDonald's
High-Pressure Environment: Successfully managed high-volume customer interactions in a fast-paced environment, developing resilience and quick decision-making skills.Standard Operating Procedures (SOPs): Executed strict operational workflows to ensure consistency and speed—experience I now use to design efficient workflows for SME clients.Conflict Resolution: Resolved customer complaints professionally, a critical skill for managing client relationships in my future consultancy.Team Coordination: Collaborated with a diverse team to meet strict service-time targets (KPIs).
EDUCATION
Veer Narmad South Gujarat University, Surat
Bachelor of Computer Applications (B.C.A), Computer Programming, Specific Applications
University of Westminster
Big Data Technologies in Msc, Computer Science
ABOUT MIHIR DABHI
Aspiring Data Engineer with hands-on experience in data analysis, real-time data processing, and building scalable web applications.I recently completed an MSc in Big Data Technologies at the University of Westminster, where I worked on projects involving Adaptive Random Forest models for fraud detection and full-stack development for a real-time expense tracker.I’ve gained practical exposure to tools and languages that matter in the data field, including SQL, Python, Power BI, ETL pipelines, Git/GitHub, React.js, Node.js, and more. Through internships and roles at MultiCode Solutions, and Dot3 Solutions, I developed strong problem-solving, team collaboration, and data-driven decision-making skills.Currently focused on mastering cloud-based data tools and learning advanced concepts in data warehousing, data lakes, and real-time stream processing. Open to opportunities in data engineering, data analytics, or machine learning engineering. Always learning. Always building. Let’s connect!
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