Mihir B.
Operational Supervisor @Surecall Contact Centers
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WORK HISTORY
Operational Supervisor @Surecall Contact Centers
Calgary, AB, CA
Managing team of 14 analyze client needs for business process optimization, EV charger support, fintech solutions, and IT support, aligning my services with their goals.
EDUCATION
Institute of Hotel Management & Catering Science
Bachelor of Science - BS
Sachdeva pubilc school
High School
Saskatchewan Polytechnic
Postgraduate Degree
ABOUT MIHIR B.
With over a decade of experience across operations, Client Success, and strategic project delivery, Mihir thrives on transforming chaos into clarity. From launching scalable onboarding systems to leading award-winning teams, he\'s consistently delivered results that drive growth and improve customer retention. Mihir\'s strength lies in simplifying complex processes, building high-performing teams, and aligning operational goals with big-picture strategy. Fluent in tools like HubSpot and Google Workspace, he has a deep appreciation for data-driven decision-making. Whether collaborating with C-level leaders or mentoring frontline teams, he brings energy, structure, and a people-first approach to every challenge. He is passionate about AI, innovation, growth, and customer satisfaction and always looking for new opportunities and challenges to make a difference. Let’s connect if you’re building something meaningful.
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