Mihai Boc
Business Transport Control Tower Manager @Yodel Yodel Delivery Network Ltd
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WORK HISTORY
Business Transport Control Tower Manager @Yodel Yodel Delivery Network Ltd
Hatfield, GB
Monitor all aspects of the company Sort and Transport functions providing in flight solutions and escalation support while ensuring that client commitments are met in line with SLA and budget. Helped create reporting procedures and SOP’s for the department. Deputising the Head of Control Tower and reporting to the Head of Control Tower and Director of Sort and Transport and working across departments in order to meet and exceed service levels.Key Accomplishments:• Successfully managed the implementation of the Business / Transport Control Tower into the existing company structure as a new department, overseeing a network of 3 Sort Centres, 3 Transport Offices, 50 Service Centres and over 1500 vehicles and trailers in terms of compliance and performance over a 24h / 365 operation.• Successfully implemented several key strategic projects to achieve efficiencies across the business.• Keeping in contact with high profile clients like M&S, Asos, House of Fraser, Argos, Ebuyer, etc. generating and monitoring KPI reports on service performance and profitability (P&L)
EDUCATION
Aurel Vlaicu Industrial Vocational High School
GCSE, Computer Engineering Technology/Technician
University POLITEHNICA of Bucharest
Bachelor of Applied Science (BASc), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT MIHAI BOC
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