Mihai Baltatescu

About Mihai Baltatescu

I am passionate about providing practical data-driven solutions to complex business…

Experience

1. Operations Program Manager

   Microsoft

   Apr 2021 — Present

   Responsibilities• Incentive Capability Manager responsible for releasing monthly payments for Microsoft Incentive Operations programs within Online Incentives structures• Coordinate between transactional/support BPOs to reduce partner escalations and shorten end-to-end payment validationsSuccesses• Launched a new MS Incentives program under Microsoft Commerce Incentives platform standing up net new payment processes, reconciliation workflows, and support escalation pathways to facilitate the new platform• Facilitated transition of BPO execution tasks through documentation and trainings to new vendor team. Enabled BCM coverage plans and ensure quality in operational life cycle items. • Liased with cross functional stakeholders (legal, marketing, support, design, compliance, etc) weekly to drive program change improvements, rhythm of business discussion, and partner escalation support. • Delivered over 99.5% On-Time and Accurate payments processing over 200M USD yearly • Successfully operationalize incentive framework to certify yearly incentive generation still meets compliance standards. Present, discuss, and gather stakeholder approvals to ensure payment processing is prioritized. • Developed partner escalation white glove team to ease Customer Pain Time (CPT) and resolve tickets quickly and effectively. Reduced ticket volume by 45% and CPT by 87%• Reduced processing time within Tax validation systems by 15%

Education

• University of Washington

  Bachelor of Arts (B.A.)

  2011 — 2016

Skills

• Project Planning
• Research
• Customer Service
• Event Planning
• Public Speaking
• Social Media
• Graphic Design
• Microsoft Powerpoint
• Microsoft Office
• Microsoft Word
• Community Outreach
• Microsoft Excel
• Powerpoint