Miguel Girard
ITIL Certified | Client Services & Technical Support Specialist | Expert in Event & Executive Support | Trilingual
- Role
- Senior Technical Support Analyst at NBCUniversal
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Miguel Girard
Experienced Support Technician with a demonstrated history of working in the…
Experience
Senior Technical Support Analyst
Nov 2012 — Present · New York, NY, US
Experienced member of the East Coast Client Services Department with a strong track record of supporting NBCUniversal Ad Sales, Content Distribution, Content Innovation Agency, and MSNBC/NBC News in New York City. Provide technical support across multiple teams, including Deskside Support, Executive Support East, NBCU TechBar, NBCU TechLine, Cable Entertainment, and Operations & Technical Services.Notable achievements include supporting high-profile events such as the NBCUniversal National Sales Meeting, NBCUniversal Upfront at Radio City Music Hall, Cannes Lions International Festival of Creativity, Olympic Games, and FIFA World Cup. Highly skilled in onsite and remote support, ticket management, and project coordination.Proficient in a wide range of software, including Microsoft Windows, macOS, Chrome OS, Microsoft Active Directory, Microsoft Office 365, Adobe Creative Cloud, VMware Fusion, and remote support tools like LogMeIn and Bomgar/BeyondTrust. Experienced with mobile device management tools such as Airwatch/Intelligent Hub, also 2-step authentication like MS Authenticator and DUO Mobile, as well as collaboration platforms like Microsoft Teams, Slack, and Zoom.Hardware expertise includes DELL Latitude and Optiplex systems, Apple MacBook and iMac, iPhone, iPad, Samsung Galaxy devices, and Microsoft Surface. Skilled in managing both software and hardware assets effectively.
Skills
- Advertising
- Publications
- Strategic Planning
- Dreamweaver
- Public Speaking
- Visio
- Printers
- Project Management
- Marketing
- Information Architecture
- Social Media
- Administration
- Digital Marketing
- Photoshop
- Graphics
- Typography
- Indesign
- Image Editing
- Adobe Acrobat
- Scanners
- Event Planning
- Illustrator
- Image Manipulation
- Social Media Marketing
- Microsoft Office
- Graphic Design
- Quarkxpress
- Management
- Digital Media
- Mac
- Desktop Publishing
- Adobe Creative Suite
- Human Resources
- Customer Service
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