Miguel Garcia
Technical Project Manager Iii @Atx Networks Corp
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WORK HISTORY
Technical Project Manager Iii @Atx Networks Corp
San Diego, CA, US
As a Project Manager, I oversee the organization, tracking, planning and implementation of day-to-day projects of Dish Network, Sky UK along with other accounts. During my time here, I have also served as a Atlassian Administrator, leveraging Jira and Confluence technology solutions.Highlights of my contributions include: Oversee a 6-year project for Dish Network focusing on the creation of a satellite gateway product, feature requests, bug fixes and partnering with a team of 15 engineers; project creates $500MM in revenue.Developed familiarity with lengthy, complex timelines, partnering closely with clients to meet demands for feature requests, bug fixes, engineering teams, and project presentations.Lead weekly meetings with 20+ team members across projects to document progress, keep different departments informed, ensure there were no roadblocks for target release dates or other issues. Track the progress of new features, bug fixes, and regression testing for software releases on a weekly basis, sharing results with Dish Network representatives, engineering teams and preparing monthly, individualized updates to customers and C-Suite leadership. Managed up to 10 off-shore resources at any given time including contractors and manufacturers. Leveraged feedback from VP’s to establish new and more effective engineering processes, reducing the cognitive load for developers; new processes included weekly group task checks and bug reviews. Restructured key business processes including adjustment of meeting formats to better foster accountability change to an agile-based software approach and improvement of major bug escalations for engineers.Trained more than 20 employees including Sr. Software Engineers, Director of Product Engineering, Product Managers, Sr. System Engineers, and the VP of Engineering.
EDUCATION
Southern Methodist University
Master of Science - MS, Operations Research
Southern Methodist University
Bachelor of Science, Management Science
Southern Methodist University
Bachelor of Science, Mathematics
ABOUT MIGUEL GARCIA
As a results-oriented engineering professional with demonstrated experience in project & program management, software testing, optimization, and analytics, I offer expertise in managing large-scale projects and implementing company wide process improvements. I have developed a reputation of being a hard worker, quick learner, and immediate team contributor. While having many strengths, I’m most proud of my ability to communicate complex ideas effectively and to proactively find solutions to problems. I\'m goal-oriented and am always interested in opportunities to learn and grow.Highlights of my achievement include: Leveraged key data, reports, and metrics to drive projects and satisfaction for industry-leading clients such as Dish Network and Sky UK.Oversaw organization, tracking, planning and project progression for accounts totaling $30 million in revenue for ATX Networks. Skillfully assessed processes and training for ATX Networks, revamping Tier 1 and Tier 2 technical support and training on new best practices, reducing support calls by 50%. Nominated to be the Chair of the ATX Experience Team, responsible for team events & outings to create positive employee experiences and advocate our culture. Selected as Chair of the Engineering Awards team by VP of Engineering to recognize members of the Engineering team on a monthly basis for outstanding work. Key Strengths Include: Project Management, Jira, Confluence, Linux, R, Python, Data Analysis & Reporting, Conflict Resolution, Customer & Client Experience, Data Mining & Visualization, Agile Methodology, Operations Oversight, Business Intelligence, Statistical Approach, Leadership, SQL, & Tableau
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