Miguel G.
IT Manager @Monks
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WORK HISTORY
IT Manager @Monks
Toronto, ON, CA
Led IT operations across six regional offices, reducing downtime by 30% and improving system reliability.• Managed support team, onboarding, and SaaS access; accelerated new hire setup by 40%.• Directed IT projects, including infrastructure rollouts, office expansions, and network upgrades.• Handled budgeting, procurement, and asset management to improve cost control and forecasting.• Developed IT policies, support documentation, and a knowledge hub, cutting ticket volume by 25%.• Delivered training, performance feedback, and cross-functional support aligned with business goals.
EDUCATION
NPower
Junior IT Support
UCAB - Universidad Católica Andrés Bello
Student, Telecommunications Engineering
ABOUT MIGUEL G.
IT leader with 8+ years of experience managing IT operations for users across six global offices, driving business growth through system optimization.•Expertise in cloud environments, application deployment, and enterprise solutions, with advanced networking skills (CCNA Routing & Switching).•Reduced downtime by 30%, improved onboarding time by 40%, and decreased low-tier ticket volume by 25% through streamlined workflows and support processes.•Strong track record of leading high-performing IT teams, maintaining a 95% SLA resolution rate, and providing IT solutions to enhance security and operational efficiency.•Bilingual in English and Spanish, with excellent communication, troubleshooting, and problem-solving skills, excelling in fast-paced environments.
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