Miguel Ramos

Role: Precision Point Partners, Inc
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Miguel Ramos

Managing Partner, CEO for Precision Point Partners, Inc. • 35+ years of experience in…

Experience

Precision Point Partners, Inc
Present

Skills

Bpo
Call Center
Call Center Development
Business Process
Training & Development
Offshore
Staff Training
Kpo
Business Transformation
Customer Service
Customer Relations
Customer Satisfaction
Customer Experience
Customer Retention
Customer Acquisition
Service Delivery
Inbound
Outbound
Cross Selling
Strategic Planning
Management Consulting
Outsourcing
Performance Management
Process Improvement
Telemarketing
Training Delivery
Business Management
Change Management
Coaching
New Business Development
Leadership Development
Business Strategy
Quality Assurance
Business Process Improvement
Organizational Development
Process Management
Contact Centre
Operational Excellence
Contract Negotiations
Offshoring

Contact information

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Work email
m•••••@p3cx.com
Personal email
•••••@•••••.com
Direct dial
+19•••••••29

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Current company

Precision Point Partners, Inc

Business Consulting and Services · 10 employees · Founded 2017 · Fort Lauderdale, Florida, United States

Precision Point Partners (P3) is an advisory firm that brings unique skill sets to CX-focused companies, executive leadership hoping to transform their businesses, private equity funds, and others seeking proven solutions along the customer relationship management continuum. Unparalleled professional services include change management; technology and digital implementation; facility operations, process design/development, and workforce optimization; transformational human resources processes and training; as well as business consulting, assessments, and due diligence for the investor community. Think of Precision Point Partners as your trusted colleague in the managed services sphere. We help clients in sourcing-reliant industries, most particularly healthcare, financial services, government, travel & hospitality, and logistics, marrying leading-edge contact solutions, from omni-channel, social and telephony, with an optimized and highly trained in-house or vendor workforce. The result is highly organized contact center operations driven by real-time monitoring and analytics that deliver just-in-time solutions and forecasting of your next move. Turn to P3 for Contact center as a service (WFM, training, technology, quality); Staff augmentation for temporary and long-term engagements; vendor management and optimization; contact center site selection, build-out, and transfer and disposition; and project management. The result is a strategic and agile execution that allows you to focus on your core business competency and scale when needed, all while driving exceptional customer experiences. This ensures exceptional outcomes and true contact center ROI.

p3cx.com

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