Miguel Olaf Vega

About Miguel Olaf Vega

Seasoned leader with expertise in logistics, data-driven project management, and business solutions. Proven success in enhancing operational efficiency, driving process improvements, and fostering cross-functional collaboration. Passionate about delivering measurable outcomes through strategic planning, innovative problem-solving, and the integration of cutting-edge technologies.Spearheading initiatives that foster collaboration and innovation, I\'ve led teams up to eighty strong, fostering an environment where trust and teamwork flourish. Through the strategic application of data analytics and a focus on continuous improvement, we\'ve successfully broken down silos and improved portfolio performance. Our approach has not only boosted employee morale but also ensured high-quality service delivery to our esteemed clients.

Experience

1. Customer Care Manager

   Global Group

   Mar 2025 — Present · Phoenix, AZ, US

   Build the customer care department.Create a roadmap to develop and deploy the Global Way. Success in this roadmap will be measured by Improved customer satisfaction scores, Streamlined customer care processes, Successful onboarding and certification of employees and subcontractors in “The Global Way” and consistent positive feedback from internal and external customers.

Education

• Whittier College

  Bachelor's Degree

Skills

• Supply Chain
• Lean Management
• Lean Manufacturing
• Team Building
• Management
• Cross-Functional Team Leadership
• Quality Management
• Operational Excellence
• Leadership
• Supply Chain Management
• Operations Management
• Customer Service
• Six Sigma
• Warehousing
• Strategy
• Logistics
• Training
• Strategic Planning
• Continuous Improvement
• Warehouse Management
• Inventory Management
• Quality Assurance
• Process Improvement
• Software Documentation
• Healthcare