Miguel Ponce

About Miguel Ponce

At LinkedIn, my focus is on fostering the success of Large Enterprise clients by aligning their hiring strategies with our Hiring Solutions. My collaborative efforts have led to enhanced customer adoption and reduced churn, as I provide tailored onboarding and success plans, alongside strategic quarterly reviews.My role extends beyond customer management to include leadership in mentorship programs and community building initiatives. These responsibilities underscore a commitment to professional development and organizational growth, reflecting my dedication to creating value for both our clients and internal teams.

Experience

1. Principal Customer Success Manager

   Linkedin

   Mar 2026 — Present · Omaha, NE, US

   In partnership with two cross‑functional sales stakeholders, I support a portfolio of 38 Large Enterprise customers by driving hiring outcomes through the strategic adoption of LinkedIn Hiring Solutions.I lead customer success initiatives focused on aligning talent acquisition objectives to measurable business outcomes, enabling organizations to transform their recruiting strategies through data‑driven success plans and scalable adoption frameworks.Core Responsibilities-Drive customer outcomes by aligning hiring objectives with LinkedIn Hiring Solutions through strategic success planning and long‑term roadmap development-Execute targeted adoption initiatives that influence behavior change and embed LinkedIn solutions into daily recruiting workflows and team operating rhythms-Partner cross‑functionally with Sales, Product, and Support teams to deliver a seamless and differentiated customer experience across the end‑to‑end lifecycle-Leverage platform data and labor market insights to demonstrate realized value through outcome‑focused Quarterly Business Reviews (QBRs) with executive stakeholders-Mitigate churn risk and support renewal and expansion by consistently showcasing business impact and ROI from LinkedIn Hiring Solutions investments.Leadership & Organizational Impact-Lead Mentor – Project Bridges: Guide and mentor a cohort of internal support professionals in developing the competencies required to transition into Customer Success roles, helping unlock internal mobility and career advancement-Skills Club Lead Mentor: Facilitate educational sessions for Customer Success professionals focused on strengthening value assurance, data storytelling, executive presence, and strategic account management capabilities.

Education

• University of Nebraska-Lincoln

  Bachelor's degree, Communication and Media Studies

  2008 — 2013

Skills

• Relationship Marketing
• Customer Service Management
• Time Management
• IT Infrastructure Design
• Relationship Development
• IT Infrastructure Operations
• Customer Acquisition
• Salesforce.com
• Networking
• Interpersonal Relationships
• Leadership
• Microsoft Office
• Sales
• Communication
• Recruiting
• Technical Recruiting
• Business Relationship Management
• Customer Experience Management
• Marketing Communications
• Management
• Customer Service
• Customer Experience
• Customer Marketing
• Public Speaking
• Customer Relationship Management (Crm)
• Social Media Marketing
• Marketing
• Powerpoint
• Microsoft Excel
• Customer Satisfaction
• Talent Acquisition
• Social Media
• Social Networking