Miguel Orta

About Miguel Orta

With extensive experience in leading teams through hotel pre-opening and opening phases, I excel in providing comprehensive operations training, conducting service audits, and implementing software and hardware solutions to drive success. Boasting over 15 years in the industry, I possess in-depth knowledge of diverse hotel business needs. My expertise spans a wide range of establishments, from intimate 8-room boutique hotels to bustling downtown business hotels and expansive 1,800+ room mega-resorts, including all-inclusive environments. Furthermore, I am well-versed in the specific requirements of over 20 countries, encompassing CALA and USA regions. Currently, I am at the forefront of all OPERA Property Management System (PMS) projects, spearheading technical and implementation aspects for HRS. Collaborating seamlessly with other OPERA leads across Asia, Latin America, Europe, and EMEA, I continuously enhance the implementation experience for our valued customers. My proficiency lies in guiding OPERA implementations from inception to completion. I am adept at setting up new servers, installing Oracle databases and OPERA applications, conducting version upgrades, and seamlessly transitioning from other PMS software to OPERA. In addition, I possess expert-level skills in configuring all OPERA modules, establishing interfaces (IFC8) such as CAS, PBX, POS, DLS, CCW, and embracing new OXI protocols and HTNG/OEDS/OWS interface types. Notably, I have been at the forefront of global OPI (Oracle Payment Interface) implementations for HRS, further enhancing my reputation as a leading authority in the field. OPERA has become my third language, complementing my fluency in Spanish as a native of Venezuela. I strive to challenge myself daily to ensure our customers\' utmost satisfaction remains sky-high. Much like a skilled player in baseball or softball, I have honed the ability to identify new opportunities swiftly and convert them into tangible sales outcomes. Implementing seamless solutions is my passion, simplifying the lives of my esteemed clients. Every project represents a fresh opportunity for me to empower clients to achieve their best, and I am eager to continue making a positive impact in the industry.

Experience

1. Product Manager

   HRS Hospitality & Retail Systems

   Mar 2019 — Present · US

   Opera V5 Opera Cloud Staging of new servers Upgrades OEDS - HTNG/OWS OXI IFC8 Oracle Payment Interface (OPI)/ Token Proxy Server (TPS) Reports Builder Technical Sales engagements As part of the HRS organization, currently I am in charge of all the OPERA PMS deals - from a technical/implementation perspective. I partner with my Sales team to include the technical expertise during discovery calls, and when they are seeking new opportunities. Also, once we understand our customers\' needs and environment, I work on quoting the number of hours/days needed to satisfiy their request. I\'m leading the OPERA team in the USA, hence I\'m in charge of their training on new technology and tracking their progress and development within our company; as well as to work in sync with other OPERA leads from other regions (Asia, Latin America, Europe, EMEA), to enhance the implementation experience for our customers. I am proficient in leading an OPERA implementation from beginning to end. From new servers setup, Oracle database and OPERA application installs, version upgrades, transitions from other PMS softwares to OPERA, expert in all OPERA modules configuration, interfaces (IFC8) setup - CAS, PBX, POS, DLS, CCW, etc, as well as new OXI (Opera Xchange Interface) protocols, and/or HTNG/OEDS/OWS interface types. Most recently, I\'m leading OPI (Oracle Payment Interface) implementations globally for HRS. From new setups, to OPI upgrades. OPERA is my third language (originally from Venezuela, spanish is my first), and I challenge myself everyday to make sure I\'m doing my best to keep our customers\' level of satisfaction through the roof.

Education

• IUTV

  Associate Degree - Hospitality Management, Tourism and Travel Services Management, 3.4

  2006 — 2010

• Southern New Hampshire University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.8

  2012 — 2013