Miguel Gonzalez

About Miguel Gonzalez

Experienced higher education professional with a broad based background in enrollment management and student affairs. Skilled manager and an inspiring leader who has built and trained high functioning teams whose accomplishments have strengthened and defined their departments and the institution. Expertise in leveraging academic and administrative technology to create strong customer service environments for students and faculty, improve learning outcomes, increase enrollment/retention, and re-engineer business processes across departmental lines to improve organizational effectiveness while achieving bottom-line results. Specialties: Higher Education OperationsEnrollment Management and Financial AidRegistrar, Bursar, Degree Audit, Transfer Credits and Academic Scheduling Business Process Re-engineeringOrganizational Restructuring and Turnaround Change Management Project ManagementCoaching and Leadership DevelopmentCustomer Relationship Management

Experience

1. Academy Registrar

   US Coast Guard Academy

   Aug 2020 — Present · New London, CT, US

   Implemented new processes to allow for cadets to complete adds and drops to their registrations for the first time using the Registrar\'s Information System- Worked with the IS Branch and the Associate Registrar on key programming and role access enhancements to the Registrar\'s Information System (RegIS) to allow cadets to complete semester pre-registrations for the first time at the Academy. This was the second phase of the cadet self-registration initiative- In collaboration with the Provost\'s Council and the Vice Provost for Academic Affairs, designed, documented, and implemented the first add/drop period run directly through the Registrar\'s Office at the Academy. This was the first phase of the cadet self-registration initiative- Independently and proactively created benchmark institution reports to support the acquisition of the catalog, curriculum management, and academy-wide room scheduling software packages- Developed, designed, and implemented several policy statements and institutional forms to reflect the Academic Division\'s reorganization and new academic approval responsibilities- Liaised with the IS Branch and the Associate Registrar to update and create new access roles for the newly appointed Deans and Program Chairs- In collaboration with the IS Branch, developed and implemented the viewing of the proposed semester class schedule using a test version of the Registrar\'s Information System (RegIS) for Program Chairs and Department Heads to see projected course offerings and the impact on the projected enrollment needs of each course- Developed, documented, and maintained all the standard operating procedures for the Registrar\'s Office in a new manual for all staff regardless of position and responsibility in the office.

Education

• Queensborough Community College of The City University of New York (CUNY)

  Associate in Applied Science, Internet and Information Technology

Skills

• Admissions
• Data Analysis
• Student Development
• Academic Advising
• Leadership Development
• Event Planning
• Microsoft Office
• Logistics Management
• Staff Development
• Higher Education Administration
• Social Media
• Student Financial Aid
• Research
• Higher Education
• Community Outreach
• Enrollment Management
• Program Development
• Team Building
• Management
• Student Affairs
• Leadership
• Organizational Development
• Powerpoint
• Public Speaking
• Access