Miguel Nevarez
- Role
- Production Support Analyst at IBM
- Location
- Muscatine, IA, US
- LinkedIn followers
- 500 followers
Experience
Production Support Analyst
Dec 2017 — Present
ChangeMan ZMF Support for multiple accounts • Deep working knowledge of ChangeMan ZMF with direct responsibility for Product Support • Set up new or update existing applications defined in ChangeMan Maintaining, updating or resolving issues with custom skels • Support and implement ChangeMan upgrades and patches • Participate in Disaster Recovery exercises • Responsible for ChangeMan housekeeping jobs and their successful execution • Provide Level 2 problem determination/resolution (compile, promotion, package audit issues, etc.) • Allocate/compress ChangeMan related libraries as needed • Responsible for the ChangeMan started tasks and their integrity • Responsible for contacting Vendor Support if problems cannot be resolved • Provide 24x7 on-call support • Work with various versions of ChangeMan ZMF
Education
Computer Learning Center
AA
1980 — 1981
Skills
- Cobol
- Word
- Jcl
- Rexx
- Programming
- Unix
- Sas
- Changeman Zmf
- Vsam
- Software Development
- Configuration Management
- Ispf
- Troubleshooting
- Ibm Utilities
- Application Development
- Requirements Gathering
- Windows
- Mainframe
- Requirements Analysis
- Business Analysis
- Ibm Mainframe
- User Acceptance Testing
- Change Management
- Quality Assurance
- Db2
- Itil
- Testing
- Agile
- Sql
- Production Support
- Visio
- Mvs
- Tso
- Sdsf
- Html
- Endevor
- Excel
- Connect Direct (Ndm)
- Easytrieve
- Clist
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