Miguel Mojica
Sr. Manager @ CS-Business | Customer, Product & Technology Experience | Operational Excellence | Vendor Management
- Role
- Sr Manager, Technology & Product Experience - Cs Business at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Miguel Mojica
With over 20 years of experience in people and customer-centric organizations, I am a…
Experience
Sr Manager, Technology & Product Experience - Cs Business
May 2022 — Present · Seattle, WA, US
Education
Escuela Superior Internacional
Bachelor's Degree, Business Administration and Management, General
2008 — 2011
Skills
- Workforce Management
- Call Center
- Sales Operations
- Customer Service
- Customer Satisfaction
- Customer Relations
- Business Analytics
- Outsourcing
- Operations Management
- Customer Experience
- Performance Management
- Business Process Improvement
- Contact Centers
- Online Retail
- Team Leadership
- Negotiation
- Operational Excellence
- Leadership
- Call Centers
- Empowerment
- Vendor Management
- Customer Relationship Management (Crm)
- Change Management
- Team Management
- Process Improvement
- Business Process Outsourcing (Bpo)
- Management
- Stress Management
- Bpo
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