Miguel Mendoza
Customer Experience Specialist Bbys Solutions Calque, Inc @Calque, Inc.
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WORK HISTORY
Customer Experience Specialist Bbys Solutions Calque, Inc @Calque, Inc.
As a Customer Experience Specialist at Calque, Inc, I guide clients through our unique mortgage product process, partnering closely with lenders, real estate agents, and clients to ensure a smooth, informed, and timely experience. I manage application workflows, review valuations, and coordinate across teams to keep transactions on track.Key responsibilities and strengths- Expert in building strong client and partner relationships- Supporting clients and partners from inquiry through transaction close- Communicating clearly with clients, lenders, and agents to explain our product and process- Managing tasks, tracking progress, and resolving issues using multiple CRM systems- Gathering and sharing feedback to improve efficiency and overall experience- Offering process improvement ideas to leadership to streamline operations- Working in a fast-paced, remote startup environment, I help deliver a high-touch, streamlined experience that supports our mission of transforming the home buying and selling journey.
EDUCATION
Purdue University Northwest
Bachelors Degree
Ivy Tech Community College
Associate of Science
SKILLS
ABOUT MIGUEL MENDOZA
My goal is to provide clients and referral partners with the best possible product to fit…
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