Miguel Este

Experience

1. Operation Supervisor

   DHL Supply Chain

   Feb 2023 — Present · Atlanta, GA, US

   Supervised a team of 22 associates across end-to-end inbound and outbound operations, ensuring seamless daily workflow and timely execution of logistics functions.• Managed labor planning, task allocation, and performance tracking to optimize productivity and meet operational targets.• Monitored and analyzed key performance indicators (KPIs), including inventory accuracy, quality control, and order fulfillment metrics; prepared and presented performance reports to senior leadership.• Provided real-time coaching and constructive feedback to associates, fostering a high-performance culture focused on continuous improvement and accountability.• Collaborated with cross-functional teams to resolve operational challenges, implement process improvements, and uphold customer service standards.• Maintained strict compliance with safety protocols and company policies, contributing to a safe and efficient working environment.• Acted as a liaison between floor operations and upper management, communicating progress, challenges, and resource needs to ensure alignment with business goals.