Mietra Shobair

Customer Success Manager @Qualifacts

Owns the relationship, health and satisfaction of the assigned Partner accounts, utilizing andimproving upon current methodology to deliver success aligned with program metrics.• Serve as primary liaison and “face” of Qualifacts for assigned accounts. Handle meetinglogistics planning and ensure delivery of key company messages. Serve as a “hands-on” point ofcontact and keep up with application new features and changes to help educate Partner stakeholders.• Ensure consistent data capture from Partners, collecting intelligence regarding the currentmarketplace, industry news, and compelling events taking place in assigned accounts. Translateand communicate internally to company departments to help define priority of need, improve.Partner experience and drive product improvements• Assess Partner satisfaction and extract key business needs/issues to inform renewal and churn risk,drive billable services and third-party add-ons. Identify resources and develop and execute plansto address gaps. Manage Partner escalations in detail, routing to the appropriate business area andensuring adequate and documented follow up.