Midhun Venkat G D
Senior Product Manager | Digital Banking | Fintech Solutions | AI Automation & Chatbots | API & Microservices Architecture | Data Analytics | Agile Leadership
- Role
- Senior Product Manager - Digital Banking & Ai at JPMorganChase
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Midhun Venkat G D
As a Senior Product Manager, I have over a decade of experience leading fintech…
Experience
Senior Product Manager - Digital Banking & Ai
Jul 2022 — Present · Hyderabad, IN
Spearheaded a $20M digital banking modernization initiative, streamlining assisted-service, and transaction workflows to enhance user experience and operational efficiency.• Led a global product team to deliver high-impact solutions, increasing user satisfaction by 15%.• Optimized call handling workflows, reducing average handling time (AHT) by 8 seconds, saving $400K monthly.• Reduced call transfer rates by 60% by unifying credit card and retail banking services within a seamless, AI-enhanced omnichannel experience.• Integrated AI-driven automation (chatbots, voice transcription), delivering $3M in cost savings while improving customer support efficiency.• Conducted A/B testing & behavioural analysis, leveraging split.io and tableau to drive data-driven optimizations.• Championed API-first architecture for reusable microservices, accelerating feature delivery for payments, account management, and customer authentication.• Led cross-functional teams in a Scrum Agile environment, driving quarterly planning, backlog grooming, and sprint execution for enterprise-scale implementations.• Mentored and coached product associates, fostering a culture of innovation and professional growth.
Education
Abertay University
Master of Science - MS, Business & Technology
2013 — 2014
KGiSL Institute of Technology
Bachelor of Technology - BTech, Engineering
2008 — 2012
Skills
- Photoshop
- HR Management
- HR Policies
- Employee Relations
- Performance Management
- HR Operations
- Team Management
- 3d Studio Max
- Maya
- Team Handling
- Leadership
- Flash Animation
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