Midhun Ravulapalli
Servicenow Developer @Goco By Telus
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WORK HISTORY
Servicenow Developer @Goco By Telus
Toronto, ON, CA
Implementation of the ServiceNow and integration of Service Now with SalesforceCustomize ServiceNow applications and facilitate the rollout of new applications and modules and configure Application UI and Configure WorkflowStrong understanding of the ServiceNow Development Platform including, ITSM, CMDB, Asset Management, Change Management, ITIL framework, Event & Knowledge Management, Custom Development, etc.Experience with extending the ServiceNow schema to custom applications, configure/extend the workflowEnsure tool configuration consistency across development, stage, testing, sandbox, and production environmentsServiceNow integration experience with Salesforce using ServiceNow and Salesforce APIs, web services, and other web-based technologies such as Angular JS, XML, JSON, REST/SOAPExperience with ServiceNow client and server-side programming using JavaScript, C#, ASP.NET, AJAX, CSS, HTMLGood understanding of Microsoft SQL Server and relational databases
EDUCATION
St. Clair College
Diploma
Jawaharlal Nehru Technological University, Kakinada
Bachelor's degree
ABOUT MIDHUN RAVULAPALLI
Professional ServiceNow/ITSM/CSM/ CMDB/ITOM Developer with experience in Developing including installation, configuration, troubleshooting of application and products.• Experienced in ServiceNow Development, Administration and Reporting with professional experience in support and development, maintain service now instances including ITSM Tool Development, Administration and Management and ITSM Tool customization and scripting knowledge.• Development of design document, SMPM process flow and code unit test to ensure that products align with design specification,ITILV3 and CMMI standards policies• Troubleshooting/debug software/ServiceNow Application; Creating and executing Transform maps; provide customer consultation as necessary for ServiceNow Implication.• Develop and configure the Performance Analytics reports for customer monitoring and activities, schedule and perform all related scheduled process activities for notifications• Add or update the data integration using Customer Service Management with third party application integration using Web Services, JDBCCSV or XML data source Knowledge of the following operating system: Windows server, WindowsXPClient, WindowsNT and experience install and Upgrade of ServiceNow,SCCM and other application. • Experience with full ITOM Suite: Discovery, Service Mapping, Event Management and Cloud provisioning. • Focused on creating reusable low maintenance code and meeting project deliverables on-time and on- budget.
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