Midhun K

Toc Analyst Ii @Bulletproof

Moncton, NB, CA

Continuously monitor IT infrastructure, network systems, and applications for anomalies and performance issues using various monitoring tools. Analyze and triage incoming alerts to identify and assess the severity of incidents. Initiate and manage incident response processes, including escalation to specialized teams when necessary. Document and track incidents, including actions taken and resolution details. Regularly review and analyze system performance metrics to identify potential improvements and optimize system performance. Implement and monitor performance tuning and maintenance activities to ensure optimal operation of IT systems. Perform initial diagnostics and troubleshooting of technical issues related to hardware, software, and network components. Adhere to organizational policies, procedures, and best practices related to IT operations and security. Ensure compliance with relevant regulations and standards in all operational activities.